Relocation Guarantee

Last updated: 6 October 2026

If a major issue forces you to move within 30 days of moving in, your next Rentology service fee is on us. These are the full terms.

What counts as a major issue

• The home is very different from what was shown or promised to you.
• A major failure of water, electricity or structure that the owner does not fix within 7 days of being informed.
• An ownership or legal dispute that forces you to leave.
• The owner forces you to vacate.

How to claim

1. Tell us within the first 30 days of moving in, by WhatsApp at +91 62686 38748 or at contact@rentology.in.
2. Share video or photo proof of the issue.
3. We review the case with the owner and give you our decision.

What you get

Your next Rentology service fee is waived. For example, if you need help finding another home, that service is on us.

What is not covered

• Rent, security deposit, or any amount paid to the owner or any third party.
• Moving costs, including packers and movers.
• Issues caused by the tenant, or issues raised after the first 30 days.
• Normal wear and minor repairs. Repairs are carried out by the owner, and we only coordinate them.

Please note

Our decision on a claim is made in good faith after reviewing the proof and speaking with the people involved. This page forms part of our Terms & Conditions.