Terms & Conditions

Last updated: 6 October 2026

1. About Rentology

Rentology Homes (rentology.in) is operated from Raipur, Chhattisgarh, India. We connect tenants, property owners and service partners. We are not the owner or landlord of any listed property and we are not a party to any rental agreement between a tenant and an owner.

2. Using this website

You must be 18 or older and give accurate details. By submitting any form on this site you agree to be contacted by Rentology on call and WhatsApp about your request. If you start our enquiry form, we may keep the details from the first step even if you do not finish. Please read our Privacy Policy.

3. Listings and the Verified badge

We confirm each listing with the owner on a call before it is shown. A listing that carries a Verified badge has, in addition, had the owner's identity and ownership documents (for example electricity bill, property tax receipt or registry) checked by us, and the home visited by our team. We make reasonable efforts to keep listings accurate, but rent, availability and other details can change. Please confirm everything with us before you pay anyone.

4. Owners

Listing a property with Rentology is free and carries no brokerage for owners. Owners must be the owner of the property or authorised by the owner, and must give truthful details, photos and videos. We may decline or remove a listing that fails our checks.

5. Tenant fees

A tenant pays only for the Rentology services they choose. Our fee starts at 10% of one month's rent, and depends on the services selected. We confirm the exact fee with you on a call, and in writing on WhatsApp or email, before we begin. The fee is payable when the rental agreement is signed. If you find and visit a home on your own without using our services, you do not pay a fee for it. Applicable taxes, if any, are shown before you pay.

6. What our services include

Depending on the service chosen, we may provide:

• a dedicated Rental Partner who understands your needs on a call and visits homes with you;
• help with the rental agreement and police verification (government fees and stamp duty, if any, are paid by the parties);
• a video record of the home's condition at move-in and again at move-out;
• coordination of repairs with the owner during your first 30 days (we coordinate; the owner remains responsible for carrying out repairs, and we do not do repair work);
• a move-out check and help with the return of your security deposit (this is assistance only; we do not guarantee the refund);
• packers and movers (within Raipur and across India, through partners), and help finding your next home.

Our support runs from move-in to move-out. For owners, we speak with every tenant, understand their work, family and needs, and suggest only tenants who suit the home. The final decision to rent always stays with the owner.

7. Relocation Guarantee

The full terms are on our Relocation Guarantee page. In short: if a major issue forces you to move within 30 days of moving in, your next Rentology service fee is free. A major issue means one of these: (a) the home turns out to be very different from what was shown or promised; (b) a major failure of water, electricity or structure that the owner does not fix within 7 days; (c) an ownership or legal dispute that forces you to leave; or (d) the owner forces you to vacate. To claim, tell us within the 30 days with video or photo proof. We review the case with the owner and decide. The guarantee covers our next service fee only. It does not cover rent, deposit or any third-party cost.

8. Payments and refunds

If the rental agreement is cancelled before move-in because of the owner, the fee you paid us is refunded in full, to the original mode of payment. After move-in the fee is not refundable, and the Relocation Guarantee above applies instead.

9. Rent and security deposit

Rent and security deposit are paid directly by the tenant to the owner. Rentology never holds your rent or deposit.

10. Packers & Movers and Interior by Rentology

These services are delivered by independent verified partners of Rentology. We introduce and coordinate them. Quotes, timelines and payment terms are agreed with the partner, and you can contact us if you have a concern about their service.

11. Partners

Agents, packers and movers, interior designers and repair professionals can apply to work with Rentology. Applying does not guarantee acceptance or work. Accepted partners follow a code of conduct: they must not collect separate commission from tenants or owners for Rentology work, and must not list a property without the owner's consent.

12. Our role and liability

We do not guarantee that you will find a home or a tenant, a particular rent, or the conduct of any owner, tenant or partner. To the extent the law allows, our liability for any claim is limited to the fee you paid us for the service concerned.

13. Our content

The Rentology name, logo and website content belong to us. Please do not copy or reuse them without permission.

14. Changes, law and courts

We may update these terms and will change the date above when we do. These terms are governed by the laws of India, and the courts at Raipur, Chhattisgarh have jurisdiction.

15. Grievances and contact

For any complaint or question, write to contact@rentology.in or message us on WhatsApp at +91 62686 38748. We will respond as soon as we can.